Privacy policy
Privacy Policy
This Privacy Policy explains how freeze-slushi ("we", "us", "our") collects, uses, and protects your personal information when you visit our store or place an order. We are committed to protecting your privacy and handling your data in accordance with the EU General Data Protection Regulation (GDPR) and other applicable laws.
1. Information We Collect
We collect information you provide when you place an order or contact us, including your name, email address, shipping and billing address, phone number, and payment details. We also automatically collect certain technical data such as your IP address, browser type, device information, and browsing behavior on our site through cookies and similar technologies.
2. How We Use Your Information
- To process and deliver your orders, including sharing necessary details with shipping and fulfillment partners.
- To communicate with you about your order, respond to inquiries, and provide customer support.
- To process payments securely through our payment providers.
- To improve our website, products, and services.
- To send marketing communications where you have consented, which you can withdraw at any time.
- To prevent fraud and comply with our legal obligations.
3. Legal Bases for Processing (GDPR)
Where the GDPR applies, we process your personal data on the following legal bases under Article 6: performance of a contract (to fulfill your order); your consent (for marketing communications and non-essential cookies); our legitimate interests (to improve and secure our services and prevent fraud); and compliance with a legal obligation (such as tax and accounting requirements).
4. Sharing Your Information
We share your data only with parties that help us operate our business, including payment processors, shipping and fulfillment providers, and our e-commerce platform. These parties process your data on our behalf and are bound by confidentiality obligations. We do not sell your personal information.
5. International Data Transfers
Because we operate internationally, your data may be transferred to and processed in countries outside the European Economic Area. Where this happens, we ensure appropriate safeguards are in place, such as the European Commission's Standard Contractual Clauses (SCCs) or transfers to countries recognized as providing an adequate level of data protection.
6. Data Retention
We keep your personal data only for as long as necessary for the purposes described in this policy, including to fulfill orders, comply with legal, tax, and accounting obligations, and resolve disputes. When data is no longer needed, we securely delete or anonymize it.
7. Your Rights
Depending on your location, you may have the right to access, correct, update, or delete your personal data; to restrict or object to certain processing; to data portability; and to withdraw consent at any time. If you are in the European Union, you also have the right to lodge a complaint with your local data protection supervisory authority. To exercise any of these rights, contact us at contact@freeze-slushi.shop.
8. Cookies
We use cookies and similar technologies to operate our site, remember your preferences, analyze traffic, and support marketing. You can manage or disable cookies through your browser settings, though some features of the site may not function properly without them.
9. Data Security
We protect your information using industry-standard measures, including SSL encryption for data in transit and PCI-DSS compliant payment processing. While no method of transmission over the internet is completely secure, we work to safeguard your personal data against unauthorized access, loss, or misuse.
10. Children's Privacy
Our store is not directed to children under the age of 16, and we do not knowingly collect personal data from them. If you believe a child has provided us with personal information, please contact us so we can delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.
12. Contact
If you have questions about this Privacy Policy or how we handle your data, contact us at contact@freeze-slushi.shop or by mail at 30 N Gould St Ste R, Sheridan, WY 82801, United States.